When we brought in our vehicle, we knew it might not be a simple repair. Our SUV was 24 years old and we had to make some decisions based on repair costs vs. walking away from it. Joe walked us through the process to get to that point explaining there were some repairs needed before the final diagnosis could be determined. Joe gave us a fair estimate and also explained that we may end up having to make that decision anyway. We agreed to move ahead knowing the risks. Joe kept us informed at every step of the process. After initial repairs and final testing, we were told the vehicle was repaired and ready to go. This whole process took only 3 days from start to finish and the quality of the work was top notch. While the repairs for our budget were costly (but fair) I would not hesitate to bring either of our vehicles here for service or repair in the future. Kudos to Joe and the team. Thanks for being honest and up front from the beginning. I would recommend Convoy Auto Repair as your dealership alternative.
Thank you for this detailed review, Randall! We're glad Joe provided excellent service and kept you informed throughout the entire process. We understand the decision-making involved when it comes to repairs. It's great to hear that our team delivered top-notch work and that you appreciated our transparency. We look forward to helping you with any future service or repairs for your vehicles. Thank you for recommending Convoy Auto Repair!
- Convoy Auto repair