I have now been s customer of Convoy Auto Repair for two years, during which time I have saw through help at least five times and they have kept kept my 2005 Honda Accord two-door coupe with a six speed manual transmission and now 200,000 miles running well, despite my long-term deferred maintenance on various parts and systems. Time after time Convoy auto helped me to keep it running well, even as various parts were getting old and wearing out. Earlier this week I brought my Honda in for a checkup and advice because I noticed it was running a bit rough, intermittently, and I had been advised when I was getting an oil change that an auxiliary light was not working and replacement with the new bulb did not fix it. I wanted Convoy auto to diagnose and fix that light, which turned out to be a minor matter, but also to drive it and examine it to advise me generally on what maintenance they would recommend at this time. They got to work promptly and by the afternoon they had provided me a written report outlining recommended, with photographs of all parts mentioned, and estimates of parts and labor for any work. After reading the report I had a long discussion following which I followed their recommendation to replace two tires, (which I did at discount tires because I have a long history getting tires there), and I agreed to return for further service to address the other important i recommended service items when I have more time. Convoy auto did not attempt pressure me to proceed with any recommended services before I was ready to do so, and simply encouraged me to replace the tires and come back when it was convenient for the other recommended work. I greatly appreciate their expertise and the written reports supported by photographs they always provide along with explanations and cost estimates. They are a professional outfit and I continue to recommend them highly.
Thank you, Stephen, for the thorough and glowing review! We're delighted to have you as a long-term customer. Our team takes pride in delivering outstanding service and ensuring you are fully informed about your vehicle's needs. Your appreciation for our written reports, photos, and transparent pricing means a lot to us. It's great to know that you felt no pressure and were able to prioritize your maintenance needs. We look forward to serving you in the future, and thank you for recommending us!
- Convoy Auto repair