I admittedly have PTSD when it comes to taking my car in for assessment and repair. Being a senior woman I have always felt I would get ripped off or they would sell me a service I don't need. I came across Convoy Auto on a review site with high ratings so I decided to give it a try. I needed to have the air conditioning fixed on my Mercedes E550 and after 2 attempts with another shop with no success I decided to try Convoy. Roman was so knowledgeable and helpful. He explained their entire process and set realistic expectations for me. I needed other maintenance done as well. I left my car overnight so they could properly diagnose the problem. But, I needed the car back mid day the next day. They fixed my AC problem, did all the maintenance required and it was done by the time I asked. Roman even helped me with a device I needed to maintain the battery as my car often sits for long periods of time. He showed me how to hook it up and sent me the Amazon link for it. I got in my car and it was so cold I thought I was in Iceland. Finally a reputable auto repair shop I could trust! Very pleased and will definitely go back when needed. Thanks Roman for all your help!
Hi M. Robertson! Thanks for taking the time to leave such a detailed and positive review. I'm thrilled to hear that your experience with us was so positive, and that you found Roman to be knowledgeable and helpful. We pride ourselves on providing top-notch service, and it's great to know that we met your expectations. We'll look forward to seeing you next time you need us.
- Convoy Auto repair