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5

They were really nice people, they explain exactly the problem with my car, I felt they were honest and That I was in the right place. Thank you Convoy Auto Repair.

Thanks for coming in to see us, Gabriela. We appreciate you and look forward to seeing you again when you need us. :-)

- Convoy Auto repair
5

These guys are awesome, they changed the spark plugs on my 2012 Chevy Volt, the dealer wanted over $500 and these guys did it for less than half, they were quick, very clean facility, and super communicative and friendly. Not many people would even want to touch my Chevy Volt, these guys saidno problem I would recommend them to anyone, thanks Sean and David

Thank YOU, Nick! It was a pleasure serving you and your Chevy Volt. Thank you so much for recommending us. We appreciate you. :-)

- Convoy Auto repair
0.5

Do not go here! I believe there may be shady dealings. The first time I went in for Brake repair, they told me I needed a $700 repair for something else. I took their word for it. Now I'm not sure. My mom had to buy a new car after they kept "fixing" her car, making it worse. Today, I discovered that after an oil change 2 weeks ago, they forgot to replace the crash washer (cap) and I've been leaking oil in my garage. I had to spend another hour getting this fixed. I still have a lot of oil to clean up, and even though they did fix the problem (didn't top even top off the oil, saying it was still full- I call BS), this was a wasted several hours of my time. All they said was "sorry." I was expecting at least a voucher for a car wash for all my trouble. So I asked and was told that only the manager (who was not in today) could do that! So really? the second-in-command can't offer more than a "sorry" for all my extra time and energy? (not to mention another trip to Starbucks!) This is not good customer service for such a large company. Also, if you check pricing, they are well above the smaller and more trust-worthy shops. I will not leave my car in their care ever again!

Rhonda Felten, We are sorry to hear you had to contend with an oil leak. The "crush washer" is not serviced with the oil service. These are reused and checked for proper sealing after the initial repairs. We understand and appreciate it is frustrating to have it leak two weeks later. We certainly do not anticipate this type of failure. Our invoice today stated: "Upon inspection verified oil at the full mark when vehicle received. Verified the drain plug gasket is leaking. Replaced oil drain plug gasket. Cleaned area and replenish oil ." When oil leaks, many times while it may look like a lot when it spreads out on the ground, the loss is not distinguishable. I believe the staff performed excellently as the timestamps show the warranty concern addressed, and you were in and out in 36 minutes.

- Convoy Auto repair
5

So glad I brought my truck here! They were thorough and professional. I was informed of all my options up front and did not feel pressured to do anything. Very happy with the work performed.

Thank you for the high praise, Jeff. We are so glad our auto repair team serviced your truck and that all is well. We look forward to seeing you again next time! :-)

- Convoy Auto repair
5

They got me in on the weekend in record-breaking time, diagnosed the issue and had me back on the road in no time. Prices were very affordable. The techs were knowledgeable and kept me updated. I found my new repair shop!

Thanks for letting us know we did a good job, Meka! We appreciate you and look forward to seeing you at the next service. Have a beautiful week! 😄👍🏻🚘

- Convoy Auto repair
5

They don't try to cheat you. I used to work on my own cars so I know enough to know when an auto repair place is being honest or trying to jack up the bill. Most of the repair places I've gone to in the past, men have had a tendency to talk down to me because I'm a woman and they assume an easy mark. Convoy Auto has always been honest with me, they tell you what's wrong and let you decide what you want to do. They will tell you what needs to be done to be safe, but they never hard sell or try to add on a bunch of extras. I also appreciate that their workers are taking classes and always trying to improve their repair skills and knowledge.

Thank you for such a wonderful and heartfelt review, Gail!

- Convoy Auto repair
5

First time client and absolutely WONDERFUL experience. Incredibly professional staff who obviously respect each other and that shines through! I will definitely come back and recommend you to others! It "felt like a dealership" without the "dealership prices!"

Awesome! Exactly what we love to hear! Thank you so much, Wendy!!

- Convoy Auto repair
5

Happy with the service. Thank you!

Thank YOU, Bernard!

- Convoy Auto repair
5

Joe and Paul Thomas were committed to deliver the vehicle on time. Thank you for giving the $50.00 discount as a AAA Member client I can feel the brakes are working great and I do not hear any scratching noise when braking. Good job guys and God bless you for your good work.

The pleasure is all ours, Emelito! Thanks for placing your trust in us and for the heartfelt review. :-)

- Convoy Auto repair
5

The quick service & work was definitely outstanding!

Thank you so much for the high praise! We appreciate your kind words and recommendation. Have a super day! :-)

- Convoy Auto repair
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