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5

Brought my car in to get diagnosed. Real stand up guys in there. Unfortunately couldnt find the issue because was some issue needed to see the dealership about but non the less Joe did what he could, was clear and honest, and gave me some more recommendations. Even got a free shuttle from Roman to my home while my car was being diagnosed. In the future I would recommend again! -Rob B

Thank you, Rob, for sharing your experience! We’re glad Joe and the team could be clear, honest, and helpful, even when the issue required dealership support. We’re also happy Roman was able to help with the shuttle. We truly appreciate your recommendation and look forward to assisting you again in the future!

- Convoy Auto repair
5

I was made aware of this repair shop from repair pal through Carmax! They helped me so much, and dealt with all the back and forth of my warranty. It was a breath of fresh air to be supported by a mechanic like this. The process was so long but not because of this shop, once they were able to get the ball rolling I was IN AND OUT. Their communication was flawless and I never felt lost in it all. All is sorted now and I feel confident in the work that was done. I’m beyond grateful to Joe for taking so much time out of his month to help me and get me back on the road!

Thank you so much, Xinia, for sharing your experience! We’re glad our team could support you through the warranty process and make everything as smooth as possible once things got moving. Joe will truly appreciate your kind words. We’re grateful for your trust and are happy to hear you’re back on the road with confidence!

- Convoy Auto repair
4

I think 4/5 is a fair review. While I have no issue with the repairs - I do feel slightly taken advantage of price-wise. I took my truck in and told them that I had done an OBD-II scan that said the check engine was due to LIN bus disconnect. A simple Google regarding that fault 99% points to an issue with the active grill shutter assembly. Ok so I take it in with that info, and still get a $170 diagnostic fee to tell me it was just that... Then the part on the receipt doesn't say what brand my new shutter assembly is, it just says $600+ looking around the Internet the highest price I see for one is $360. Making that a 75% markup. Labor, I'm not going to dispute this, charge whatever it's your business. In total though this cost me $1250+ Did they solve the issue, yes. That's what matters - however there are a plethora of auto shops right, so the difference between being a repeat customer for life or shopping around next time can hinge on price transparency and honesty. Which I felt was a little lacking and thus I think 4/5 stars is a fair and honest review.

Hi Ben, thank you for taking the time to share such detailed feedback. We truly appreciate you recognizing that the issue was resolved, and we also value your honesty regarding pricing and transparency. Your comments are important to us, and we’ll be reviewing them internally as we’re always looking for ways to improve the customer experience. If you’d like to discuss this further, please don’t hesitate to reach out—we’d be happy to talk.

- Convoy Auto repair
5

Great service and friendly team. Provided uber service to get me home too. Thank you !

Thank you for your kind words! We’re glad our team could help and provide a ride home. We really appreciate your feedback!

- Convoy Auto repair
5

They were able to accommodate an emergency situation quickly, provided updates, and were very thorough with findings and recommendations. They even stayed late to get the job done, which was very much appreciated. Absolutely professional operation; very satisfied with the results.

Thank you for your kind words, Sharon! We’re glad we could accommodate your emergency and provide thorough updates and recommendations. Our team always strives to go the extra mile, and we’re happy to hear you were satisfied with the results.

- Convoy Auto repair
5

I brought my truck in for work on the exhaust system. Joe kept me informed of the progress the entire time. I will definitely use Convoy Auto Repair for any repair needs.

Thank you, Greg! We're thrilled to hear you had such a great experience with us. Our team will be delighted to read your feedback! We look forward to serving you again in the future.

- Convoy Auto repair
5

Having a shop that you can always rely on is a huge comfort. This is that shop. They have always taken care of my needs with courtesy and efficiency. and their agents are terrific and accommodating.

Thank you for taking the time to share your feedback, Mark! We are delighted to hear that you have had a positive experience at our shop. Providing excellent customer service is our top priority, and we are pleased to know that our team has consistently met your expectations. Your kind words are truly appreciated, and we look forward to serving you again in the future!

- Convoy Auto repair
5

Thank you, Edward, for the 5-star review! We’re glad you found our pricing reasonable and appreciate the opportunity to serve you. Wishing you safe travels, and we look forward to helping you again in the future.

- Convoy Auto repair
5

Outstanding service proper diagnostics done quickly problem identified problem solved quickly prompt communication on the issue from start to finish highly recommend

Thank you for the kind words, R.C.! We’re glad the diagnostics were done quickly and the issue was resolved efficiently. Clear communication and proper repairs are always our priority. We truly appreciate the recommendation!

- Convoy Auto repair
5

Kind and efficient staff! Great service 😊 On a misty night after a long day at work I put ”Bio Fuel” aka diesel 😭 in my Toyota Sequoia. Roman was so supportive and the price was to flush the diesel out was reasonable. They’ve helped us in the past too with our BMW. Everytime we’ve left as happy customers.

Thank you, Jennifer! We are thrilled to read your review! The I-10 team always strives to provide the best service possible, and Roman is no exception. We are glad you're satisfied with his assistance. Don't hesitate to reach out if you need help with your Toyota Sequoia or BMW in the future!

- Convoy Auto repair
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