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5

I came in yesterday morning and Joe helped me. I needed some repairs that had been suggested via email. My car was ready by 2:00pm the same day. Joe and Pam are so nice and helpful. I like how they email me with suggestions of repairs and the coupons are great!

Keep watching for those email specials, they are the best deals we give. Joe and Pam have a great following, I am glad you thought so too.

- Convoy Auto repair
5

Very nice employees, honest work for an honest price. Great experience will recommend to family.

Its our pleasure to provide great service. Thank you for the trust to recommend us to your family

- Convoy Auto repair
5

I brought my 2010 Subaru to Convoy a couple of weeks ago, because it wouldn't start intermittently. My own amateur diagnosis was focused on the battery - I thought something was draining it. In any case, they quickly diagnosed it as a sticking starter motor, and I gave them to the go ahead to replace it. Joe called the next day, and said that they installed the new one, but there was still an issue (the replacement was defective). Joe let me know that it would be swapped out and the car back to me the next day. No problem, I said that sounds great. He called the next morning and informed me that it was ready BUT that they had accidentally damaged the key, and they would go to Subaru to have a new key made (since it is an electronic key, it wouldn't be useable if it were damaged). I was really impressed. He asked me to bring the other key in so that they could start it and get it to Subaru to reprogram the other key. At this point, I did not know that when you reprogram keys, it wipes the program from all the keys and reprograms them, and Joe did not know I had a third key (most people only have two keys, so it was reasonable that he did not ask about a third key). Got my car back, and a couple of days later tried to start it. It wouldn't start?? I called Joe, and he asked me to try a different key....it started right up. He asked if I had used one of the keys that he had, I said no....at that point he realized there was a third key, and that all three keys would have to be reprogrammed. I had done this at Subaru a few months ago, so I know that it is around $100/key to reprogram. Joe did not hesitate to make it right, and have all three keys reprogrammed at their cost.The bottom line is these guys are truly a rare breed and highly recommended. I am sure this would not have been so easy with alot of other mechanics, since they obviously did not make any money on this repair due to all the key reprogramming, defective replacement starter, etc., but, they did gain a loyal customer. You can't go wrong with these guys, they always put the customer first....ben

Thank you for your review, but more so your understanding. It was frustrating that we accidently dropped and damaged the chip embedded in your key. Subaru like many manufactures today require so much expense in the key replacement and the required programming to rectify our error. You are right; Joe has a very high customer satisfaction rating as he believes in performing the best possible service to each client. If we error he will also immediately advise a client and then making it right. I am fortunate to have him. I am also fortunate with our seasoned staff our errors are few and far apart!

- Convoy Auto repair
5

I want my '06 Murano to run well for many years. Dave and his team have given me and my car great service.. I recommend Convoy if you really care about the performance of your car & like to work with straight shooters who are pleasant and know how to keep your car in top shape.

We appreciate the opportunity to Earn your trust! Thank you for sharing your experience with others! All the best!

- Convoy Auto repair
5

They had my car back to me in a day.

5

I want my '06 Murano to run well for many years. Dave and his team have given me and my car great service.. I recommend Convoy if you really care about the performance of your car & like to work with straight shooters who are pleasant and know how to keep your car in top shape.

We appreciate the opportunity to Earn your trust! Thank you for sharing your experience with others! All the best!

- Convoy Auto repair
5

As always service was excellent and prompt. Staff is always friendly, know their customers and are like family..

4

Good solid automobile repair.

5

Excellent auto repair,owner is great , staff is wonderfull . Using service since 85 Toyota, 86 Toyota pick-up, 97 Saturn and 2005 Saturn.

5

We keep coming back, so you don't need to worry about us. So far, our experience has been positive and professional.

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