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5

I made an appointment for routine servicing of my Saturn's air conditioning system, and replacement of the HEPA cabin filter. The work was done promptly and professionally. I chose Convoy because of the ASE certification of their technicians and the knowledge level of the service advisers. I highly recommend this shop!

5

I scheduled an appointment for a smog inspection---the service was done quickly and everything about the process of thoroughly explained. Thank you!

5

Thank's Allen My Car Runs Great

5

Thank you for the fast, honest service. I was in and out in time to take the smog info to AAA for my 2013 sticker then get to work. Arriving and departing the work parking structure allowed the opportunity to test the reparied window.

5

Fast, efficient service with reasonable pricing.

4

I typically research potential auto repair shops until I am confident I have found the best one for the specific job. The a/c in my Chrysler broke in the middle of our summer heat wave and I didn't have the patience to do thorough research.I selected Convoy Auto Repair out of convenience -- location and late-night drop-off. I also tend to choose businesses with professional and clean websites. I generally don't trust a business that can't manage to put up a decent website.I called ahead in the afternoon and dropped my car off after hours. I received a call from the Service Consultant the next morning. They had located two major leaks and recommended replacing both hoses as well as installing an accumulator. The repair was estimated at $850, plus $100 for the a/c service.I was shocked at the price, but authorized them to proceed. I began to doubt myself and worried that I was being scammed. I have a background in nuclear and aeronautical engineering, but still feel like auto shops try to take advantage of the "dumb woman". I called back to halt repairs and get a second opinion, but they had already started on the repairs. I mentioned that they had terrible Yelp reviews, which was the basis of my doubt. The Service Consultant called me back about an hour later, not to discuss my car, but to direct me to their main review website, demandforce.com/b/convoy.Convoy Auto Repair has great reviews on demandforce.com, but so does every other business that uses this site. Interesting. The website claims the reviews are all certified. The businesses that use this site are allowed the opportunity to review and respond to customer reviews before they are posted. I can appreciate the need to verify reviews are from actual customers rather than competitors.The Service Consultant was very patient with me and offered to take pictures of the leaks. He also provided the used parts, nicely bagged and boxed, at my request.In the end, the pre-tax total was $908. The parts/labor split was about 40/60. The a/c check/tune-up is guaranteed for six months or 6000 miles. The repairs are guaranteed for 2 years or 20K miles.I checked with a friend who is a Service Manager for an auto shop in Monterey. She estimated the repair would cost $800-$1000. Many reviewers claim this place is overpriced, but that doesn't seem to be the case.The office and shop floor were very clean. The staff was friendly. The car was ready by 4 PM and my a/c is working great. I feel comfortable knowing that I have a 2-year guarantee.Convoy Auto Repair offers a 10% discount for military (nte $50), which is the same as a coupon that is available on their website.

5

I have always receive great service from Convoy Auto, but I have found that the repairs are expensive.

4

The communication was excellent and work was done on time. One of the reasons I have been coming to your shop for over 10 years.

5

I have been taking my car to Convoy Auto Repair for about 7 years. They have always done excellent work, are always courteous and friendly, and go the extra mile to make sure they have taken care of their customers. They always consult me before making any repairs after the initial vehicle inspection, they are always willing to work within my budget and never try to force unnecessary repairs. The facility is the cleanest shop I have ever seen, both in the customer area and the work bays. I would recommend Convoy Auto Repair to anyone anytime.

5

In many years of trusting my vehicles to Convoy the service has been excellent. In many years of referring friends to Convoy their comments about service and savings from their prior suppliers justifies their new and my continuing preference for Convoy.

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Convoy Auto Repair is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Convoy Auto repair (858) 560-9131 if you have any issues in accessing any area of our website.