4

I had a hard situation. My engine had a knock going on and I needed some brake work. They explained my engine options which were full replacement or short block replacement. Both were hard to hear but did a good job of telling me why. In the end they couldn't help me because they couldn't find me an engine, but at least they were honest about it.

Yes, either an engine replacement or overhaul is always a situation no one wants to hear. I am happy you were able to find options that worked for you. We feel explaining everything so our customers have choices is the only way to do business, even if it means your choices do not include our options. Thank you for allowing us to do your brakes repairs.

- Convoy Auto repair
5

Brought my 2008 Nissan Sentra after I learned that it needed a new engine at only 62,000 miles. Even after performing all the scheduled oil changes, the engine sadly could go no further. A failed piston ring was to blame, and my appeals to Nissan North America were useless. Even the lemon law couldn't help me! Even after performing all the scheduled maintenance, the engine was a goner.I called around and explained my situation to several shops, and they all gave me estimates that were right around the same. I chose Convoy Auto Repair because David was professional and explained every detail I asked about......as a complete layperson, I really appreciated his clear explanations of the repair and costs.Finally, my car was fixed and back on the road in just a few days! Thanks Convoy! I will be a repeat customer.

Thank you very much for your response. I am glad I was able to help you with your needs. We are always trying to improve our customer experience understanding that sometimes we have to discuss findings that no one really wants to hear, like an engine replacement. We like to take the time to explain everything to our clients so they can make the correct decision that works for them.

- Convoy Auto repair
5

Consistent, exceptional service and no surprises...a winning combination!

Wow!, Thank you for the words of support, we will continue to work to provide this level of service to all out customers.

- Convoy Auto repair
5

Received constant communication & updates as to what our car needed repairs on. Car runs great now and we had it sitting for almost 3 months because it wouldn't make it down the street. Would definitely recommend this place.

I am glad we could resurrect your ride and were able to provide the level of service you expect.

- Convoy Auto repair
5

Received constant communication & updates as to what our car needed repairs on. Car runs great now and we had it sitting for almost 3 months because it wouldn't make it down the street. Would definitely recommend this place.

I am glad we could resurrect your ride and were able to provide the level of service you expect.

- Convoy Auto repair
4

Brakes replaced as promised and 2 hours ahead of schedule. Good, knowledgeable, friendly staff.

I am glad to hear we were ahead of schedule. This is a daily goal and at times is very difficult to achieve. Thanks you for your business.

- Convoy Auto repair
5

Good, quick, reliable service and repairs at a much cheaper price than the dealership. If you are looking for a top notch local shop, check out Convoy.

We have always said, ?We Are Your Dealership Alternative.? Happy to provide that level of trust and service

- Convoy Auto repair
5

Convoy Aut Repair was recommended to me by the Tierrasanta Chevron Station and lived up to all the nice things I heard about it. Your staff was courteous, prompt, kind, honest, professional and reasonable in what you charge. From now on, I shall bring my cars here and recommend you to all my family and friends. Above all, you restored my confidence in American Automotive Service Industries. Thank you.

Thank you for your support and kind words. In my 35 years in the Auto Repair business in San Diego I strive to achieve the attributes you commented on. I am fortunate to have an outstanding staff that shares these common goals.

- Convoy Auto repair
4

Our cars always come out running in top order...

Thank you for your comments on Joe. He has a large customer following and is very knowledgeable in the auto repair industry.

- Convoy Auto repair
5

nothing more to say. Just missed a coffee :-)

:) Wish we had a larger waiting area to accommodate a coffee station, I think we support the local Starbucks. Thank you for your review.

- Convoy Auto repair
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