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Service Standards Category

Service Center Standard and Procedures

All pilots have checklists for every aspect of flying. They always use their checklists even if they only have two steps on them. They do this simply because a checklist is a great way to not forget important steps. It is also how you can assure a predictable outcome. That is why Tierrasanta and Kearny Mesa automotive service centers have procedural standards for each service they perform. Technicians are trained step by step. And they perform the procedures step by step, the same way…

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My Dealer In San Diego Closed: What Do I Do?

New car dealership closings are all over the news. Nearly 800 Chrysler dealerships canceled. About 1,100 GM dealers’ contracts will not be renewed after October 2010. And record numbers are just shutting down because they aren’t selling enough cars and trucks to stay in business. It’s estimated that some 40,000 dealership service bays could be taken out of service in the next year or so. Of course, this is a tragedy for those who work at our local San Diego dealerships and the…

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