I was hearing some grinding when I pressed the brakes and it was Super easy to make an appointment. I went in and Shawn helped me out. He was very friendly. They called me to let me know the issue, the estimation and what time my car would be ready. If I had any questions they were easy to get a hold of. Overall great customer service, and I definitely don't feel like they're ripping me off either. I'm a AAA member and they are one of the few shops that I was referred to. Free inspection, plus AAA discount, AND great customer service = very happy customer!